Your Salesforce B2B Commerce Cloud Partner & B2B Commerce Specialist

We offer comprehensive B2B commerce services to support your digital transformation. Our expertise ranges from consulting to implementation to deliver customized solutions tailored to your organization's needs. Our services include

• Tech Consulting & Solution Design: We provide technical consulting to help you select and implement the best technologies and strategies for your B2B commerce platform.

• Ecommerce Implementation: We handle the complete implementation of your e-commerce platform to ensure seamless and efficient integration with your existing back-end systems.

• Customer Journey Design: We design the customer or buyer journey to provide an optimal user experience and increase conversion rates.

• CRM & Marketing Automation: Our CRM and marketing automation solutions enable you to create personalized marketing campaigns that increase sales to new and existing customers.

We know your needs. Not only because we use Salesforce every day, but also because we have helped many customers find the right solutions for their business. Our approach is personal, solution-oriented, and efficient.

What makes us Salesforce experts:

• Our long history of solving complex CRM problems

• Our user-centric mindset and understanding of business models

• Our attention to detail and a team that understands and implements your business processes end-to-end.

The integration of Salesforce Marketing Cloud, Service Cloud, and Commerce Cloud within the Customer360 platform provides B2B commerce companies with a comprehensive solution for improving the customer experience and efficiently automating processes. By seamlessly connecting these tools, companies can not only centrally manage the entire sales cycle and buyer journey, but also target marketing campaigns and deliver world-class customer service.

In the context of customer portals, the combination of Salesforce Clouds enables a personalised and consistent approach across all channels. Marketing teams can create automated campaigns based on real-time data, while customer service can proactively respond to inquiries. At the same time, the Commerce Cloud ensures that customers can find, order, and reorder products.

Key use cases include automating repeat orders, personalising offers and resolving customer issues quickly through intelligent workflows. Integration with the Salesforce platform provides a single point of contact that spans the entire customer lifecycle and helps companies operate more efficiently.

Salesforce is positioned in the Gartner Magic Quadrant as a leader in B2B commerce platforms. Salesforce offers comprehensive solutions that cover both B2B and D2C (direct-to-consumer). Companies can license these platforms individually or in combination to create customised e-commerce experiences. Salesforce Commerce Cloud stands out for its rapid product development and integration of new features such as headless commerce, enhanced personalisation and seamless integration with other Salesforce products such as CDP, OMS and CRM.

In the B2B space, Salesforce stands out for its strong personalisation capabilities, which are based on comprehensive customer data available across the Salesforce ecosystem. This enables precise segmentation and customised workflows, such as promotions and the like. Salesforce Commerce Cloud's scalability and security make it the preferred choice for companies of all sizes and industries looking to drive digital transformation and meet customer needs more efficiently.

An end-to-end approach - from strategy to operational concept - is essential to successfully implement the channel shift towards B2B commerce and more digital revenue. As a consulting and implementation partner, we are your guide on the road to digital business. We can help you with

• Developing the strategy

• Defining scope and requirements

• Solution design

• System selection

• Experience design

• Technical implementation including data integration

• Implementation of change and sales transformation

Efficient processes are critical in the IT systems landscape, but the requirements are complex and growing. System integration enables different environments - such as ERP, CRM, PIM, payment and many other applications - to be connected and successfully managed.

System integration expertise: System integration enables the seamless exchange of data. For example, orders are processed automatically and stock levels are synchronised. Our system integration toolbox includes powerful tools such as Mulesoft, Lobster, Azure Data Factory and Talend.

API development expertise: Off-the-shelf solutions are often insufficient to meet complex business needs. That is why we develop bespoke software solutions tailored to your exact needs. Our expertise in API development & management enables us to build powerful interfaces using REST or GraphQL, among others. These solutions ensure seamless integration with your systems and data sources.