Celonis. Process Intelligence & Process Excellence

Celonis is the world's leading process mining platform and is consistently positioned as a market leader in Gartner's Magic Quadrant. The platform provides deep insight into business processes by analyzing data from multiple sources and revealing inefficient processes. As a certified Celonis partner, we use this innovative technology to support our customers in the area of Customer Experience (CX).

Taking into account both the organizational and technological dimensions, we not only uncover hidden inefficiencies in CX processes, but also implement tailor-made improvements. These directly contribute to increased customer satisfaction and efficiency in sales and order management.

Thanks to our holistic approach, we create measurable value for our customers in just a few weeks and help them to compete successfully.

We offer comprehensive CX process orchestration services that seamlessly integrate back-end, front-end, and engagement tools. As a certified partner of Celonis and Emporix, we combine advanced workflow design, system integration and process automation to create end-to-end processes that increase efficiency and optimize the customer experience.

As process optimization consultants in the CX environment, we analyze your business processes with process mining to uncover hidden inefficiencies. We develop customized workflow automation that continuously improves your processes and flexibly adapts to changing customer needs. Our goal is to provide you with sustainable optimization and real added value.

Our technological expertise lies in data analysis and system integration. Using the tools of Celonis and the orchestration engine of Emporix, we integrate all relevant systems to realize fully automated, scalable process control. In this way, we ensure that your data is used in real time to keep your customer experience at the highest level.

We are the specialist for the connection between Celonis and Customer Experience (CX). With our expertise in process mining and system integration, we enable companies to fully understand, optimize and efficiently design their CX processes. As a partner of Celonis, we focus on connecting data-driven process optimization directly to the relevant customer interfaces.

By integrating CX systems with Celonis, we create end-to-end visibility that enables real-time analysis of customer interactions and immediate identification and remediation of bottlenecks in the customer journey. This seamless combination of process optimization and customer experience sets us apart as experts for B2B companies that want to combine a first-class customer experience with maximum process efficiency.

As a Celonis and Emporix partner, we specialize in the seamless integration of front-end and back-end systems in the B2B sector, which offers decisive advantages for customer experience (CX) management.

By optimizing and automating key business processes such as on-time delivery and fast invoicing, we not only improve customer satisfaction, but also strengthen the financial stability of our customers. Avoiding delivery bottlenecks and efficiently managing excess inventory reduces unnecessary costs and increases delivery capacity, thereby securing long-term customer confidence.

In addition, the integration of Celonis and Emporix enables us to automate order and returns processes, minimizing manual errors and significantly increasing operational efficiency. Our customers benefit from more reliable and faster order and returns processing, which increases customer satisfaction and loyalty.

Overall, through our partnership with Celonis and Emporix, we are improving CX management by efficiently integrating front-end and back-end systems, enabling data-driven decisions that optimize processes and sustainably improve business performance.

Effective order management optimizes the order process through complete visibility and automation. This enables better prioritization and processing of orders, increases customer satisfaction, and reduces operating costs. Order management use cases include

• On-time delivery: Optimized prioritization and processing ensures that orders reach customers on time, increasing customer satisfaction.

• Automated orders: Minimizing manual intervention by automating order entry and data updates reduces operational costs.

• Release blocked orders: Faster identification and resolution of delivery, credit, and billing blockages prevents delays.

• Minimize cancellations and returns: More accurate order fulfillment and up-to-date data reduce the need for cancellations and returns.

• Speed invoicing: Automated identification and invoicing of open orders protects revenue and improves cash flow.

Efficient processes are crucial in the IT system landscape, but the requirements are complex & growing. With the help of system integration, different environments - such as the ERP system, CRM, PIM, payment and many other applications - can be connected and successfully managed.

System Integration Expertise: System integration enables seamless data exchange. For example, orders are automatically processed and inventory levels are synchronized. Our system integration toolbox includes powerful tools such as Mulesoft, Lobster, Azure Data Factory, and Talend.

API development expertise: Out-of-the-box solutions are often not enough to meet complex business needs. That's why we develop custom software solutions tailored to your needs. Our expertise in API development & management enables us to build powerful interfaces using REST or GraphQL, among others. These solutions ensure the seamless integration of your systems and data sources.