In recent years, Artificial Intelligence (AI) has become a critical factor for organizations looking to improve their customer experience (CX). At a time when customers increasingly expect personalized and seamless experiences, AI offers a range of solutions to meet these demands. From automating routine tasks to personalizing content and innovative chatbots, AI enables companies to streamline processes while delivering a unique experience.
In particular, generative AI, a technology that creates content based on learned data, plays a central role. It ensures personalized content and communications that are perfectly tailored to your customers. By integrating AI, you can not only increase efficiency, but also proactively address customer needs and improve customer satisfaction.
Software development plays a central role in the successful implementation of AI solutions in customer experience (CX). It ensures that AI systems operate efficiently and reliably, and integrate seamlessly with existing platforms. In addition, the use of large language models (LLMs) such as ChatGPT, Mistral or Claude in conjunction with the private cloud offers significant advantages. For example, LLMs improve query handling by providing more accurate and contextual responses based on corporate data, while training these models on your own data in a private cloud increases data security.
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Our AI Highlight Use Cases
Artificial Intelligence (AI) is an indispensable tool for organizations looking to improve business performance. AI streamlines processes, provides deeper insights into data, and enables more efficient content creation, among other benefits. These technologies offer numerous benefits, including
Process optimization: AI optimizes business processes by automating routine tasks such as answering customer questions. AI-powered solutions such as chatbots also increase efficiency.
Data Analysis and Prediction: AI analyzes large amounts of data in real time, facilitating informed decision-making. This makes it possible to identify trends and prevent churn, for example.
Content creation: Generative AI revolutionizes content creation by enriching product data or automatically generating content.
Workflow automation: Tools like make.com use AI to automate workflows across multiple systems.

Our services for your AI journey
We are your strategic implementation partner, supported by more than 100 consultants, creatives, and engineers. Our AI and data specialists develop custom pre-trained models, strengthen data science teams, and integrate AI into customer experience and business processes.
Build: Our engineering teams are experts in machine learning and data science, building personalization, prediction and content generation solutions to solve complex challenges.
Run: We operate AI environments in the cloud or on-premises, and automate processes using AI.
Execute: From content generation to hyper-personalization, we use AI to optimize the customer experience and take digital solutions to the next level.

Our AI Toolbox
Today, powerful AI tools are essential for securing a competitive advantage. Our AI toolbox combines leading models and platforms to provide customized solutions for different use cases. We use models like ChatGPT, automation solutions like Make.com, and work with data cloud platforms like Databricks and Snowflake to perform complex data operations. Our expertise spans the entire modern AI ecosystem:
Extensive experience: We have extensive experience with Langchain, as well as the resources on huggingface.co.
Innovative concepts: We are familiar with modern concepts such as AI agents and the RAG method for developing highly accurate and contextual AI solutions.
Use case evaluation: We evaluate each use case with governance, compliance and ROI in mind.
Appropriate solution design: Depending on the requirements, we decide whether an AI prototype, a proof of concept (PoC), or a developed use case is the right solution.

AI extension for brand voice security in CMS
In the dynamic environment of content creation, it is critical that brands communicate consistently, especially when multiple editors are involved. To this end, we have developed an AI extension in the Storyblok environment that sends texts via API to environments such as OpenAI. With the help of a selected model, the desired brand communication is ensured.
The "Brand Voice Safetiness" use case allows customers to store a customized context, prompt for voice, tone and specific terms. This ensures that all content remains on-brand, regardless of the number of editors. Our solution makes it easy to integrate the AI extension, which works in the background and supports the workflow without interrupting it.

AI Generated B2B Campaign for Tyrolit
For almost a century, Tyrolit has stood for innovation and the highest quality. As part of the Swarovski Group, Tyrolit provides customized solutions for a wide range of industries in over 65 countries. To strengthen its digital presence, we developed a groundbreaking marketing campaign with AI-driven creative solutions in June 2023.
AI Generated Campaign Assets with Midjourney
Using Midjourney & precise prompt engineering, stunning visual content was generated that perfectly reflected Tyrolit's brand identity. These AI-generated images and graphics, aligned with Tyrolit's values and aesthetic, were used throughout the campaign.
Leading the way in AI and creativity
With this campaign, realized as early as mid-2023, we showed how AI can revolutionize the creative process. While many companies were still exploring the possibilities of artificial intelligence, we set the standard for combining AI and creative excellence.

Our System Integration Expertise
Efficient processes are crucial in the IT system landscape, but the requirements are complex and growing. With the help of system integration, different environments - such as ERP, CRM, PIM, payment and many other applications - can be connected and successfully managed.
System Integration Expertise: System integration enables seamless data exchange. For example, orders are automatically processed and inventory levels are synchronized. Our system integration toolbox includes powerful tools like Mulesoft, Lobster, Azure Data Factory and Talend.
API development expertise: Off-the-shelf solutions are often insufficient to meet complex business needs. That is why we develop custom software solutions that are tailored to your exact needs. Our expertise in API development and management allows us to build powerful interfaces using REST or GraphQL, among others. These solutions ensure seamless integration with your systems and data sources.
Get started with AI today
AI Kickstart Workshop
Our AI Kickstart Workshop is designed for executives and departments alike. We design the workshop based on your specific questions and use cases, and enrich it with inspiration and best-practice sharing.
The result is a comprehensive overview and concrete approaches for successfully implementing AI in your organization.
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AI Proof of Concept oder MVP
Our AI Proof of Concept turns your ideas into tangible results. From the development of an AI application to the implementation of automation solutions and the creation of a PoC on a data cloud platform, we implement customized solutions that help you realize the potential of AI in an efficient and practical way.
Test your use case and validate the technologies you want.
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