Modern aftersales and customer service is more than just "customer service" - it is digital and the key to long-term customer relationships. Thanks to automation and self-service, it also has a positive impact on process costs. We are not experts in customer acquisition, but we master the entire sales funnel - from acquisition to retention. Whether as automated journeys in the marketing automation platform or as a customer portal. We bring you into the future.
Omni Channel Management
Our omnichannel solutions ensure that your customers always get the support they need, no matter how or where they contact you.
Case Management & Ticketing
Structured handling and tracking of customer issues ensures fast resolution and customer satisfaction.
Customer Portals & My Account
A customer portal and "My Account" functionality ensure 24/7 availability and relieve your office staff of complaints, document exchange, and more.
High levels of manual effort create unnecessary costs. With digital processes, centralized data storage, and an omni-channel approach, you can reduce your cost of sales.
Generative AI & ChatGPT
Modern GenerativeAI applications can scale the processing of customer requests - whether text suggestions, chatbots or automated image and text recognition. We show you the use cases for AI in service.
As a Salesforce and Spryker partner, we implement Service Cloud, Engagement Cloud, and commerce solutions with rich customer portal functionality.
From Analog to digital
We offer a wide variety of use cases as part of our digital services.
Have a coffee with one of our experts
Contact us with questions about your service or AI. Let's take the first step towards your digital future together.
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We support you with your existing visions and accompany you during implementation.