Our Tech & IT Advisory service helps you analyze, plan, and implement an optimal IT architecture that aligns with your CX goals and business objectives. We work closely with your IT team to develop customized technology solutions that are not only scalable and efficient, but also future-proof.
We use cutting-edge technologies and proven best practices to ensure that your IT infrastructure is ready for the future. We analyze your existing system landscape, identify potential vulnerabilities, and make informed recommendations that maximize your investment security and profitability.
Together, we shape your digital agenda by developing a customized approach that delivers sustainable value. Our advice goes beyond planning - we also help you operationalize the concept to ensure that the solutions implemented are effective and contribute to the long-term success of your business. As your digital partner, we help you manage the complexity of today's IT infrastructures and continuously optimize your customer experience. Our advantage: We know what it means to have to implement the strategies. In other words, we bridge the gap between strategy consulting and implementation. We only propose solutions that can actually be implemented. And if necessary, we are ready to take over.
10
+
Tech Consultants
50
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B2B Customers
10
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realized IT Transformations
Our superpower: a focus on execution
Our strength in technology consulting lies in bridging the gap between strategy and implementation. From the initial consultation to the final sprint, our experts and development teams are involved to ensure that your IT strategy is practical and meets technological and business requirements.
A particular focus of our work is the integration of business units that affect the customer experience (CX), such as sales, marketing, and customer service, with IT. Our technology consulting experts combine technical expertise with a deep understanding of business requirements to develop solutions that work best for you.
Our focus on implementation means that our experts are involved from the start, and we can seamlessly transition from technical consulting to product development or operational optimization, such as DevOps. We ensure that all recommendations are realistic, achievable and focused on the long term.
Our IT Transformation Services
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Vendor Selection
Helping you select the best technology vendors to ensure that the solutions you choose are aligned with your business objectives.
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Technology Assessment
Conducting comprehensive assessments of the current CX IT landscape to identify strengths, weaknesses, and opportunities for improvement.
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Architecture Consutling & Solution Design
Development of customized IT solutions, systematic requirements engineering and future-proof architecture development for sustainable success.
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AI Maturity & Readiness
Assess your organization's AI maturity and develop a roadmap for integrating and optimizing AI technologies into your IT architecture.
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Data Strategy
Develop a data strategy that maps out the data architecture and outlines data processes with an eye toward AI.
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Advanced Analytics & Insights
Evaluate and design advanced analytics solutions that provide deep insights into customer behavior.
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MarTech Consulting
Help select and implement marketing technologies that maximize efficiency and effectiveness and optimize the existing MarTech stack.
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DevOps Consulting
Advice on adopting and optimizing DevOps practices to accelerate development and operations.
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MACH Architecture Transformation
Advise and support the transition to a MACH architecture (microservices, API-first, cloud-native, headless) to enable agility, scalability, and rapid innovation cycles across the enterprise.
Our superpower: a focus on execution
Our strength in technology consulting lies in bridging the gap between strategy and implementation. From the initial consultation to the final sprint, our experts and development teams are involved to ensure that your IT strategy is practical and meets technological and business requirements.
A particular focus of our work is the integration of business units that affect the customer experience (CX), such as sales, marketing, and customer service, with IT. Our technology consulting experts combine technical expertise with a deep understanding of business requirements to develop solutions that optimally support IT strategy and business goals in the area of CX.
Our focus on implementation means that our experts are involved from the start, and we can seamlessly transition from technical consulting to product development or operational improvement, such as DevOps. We ensure that all recommendations are realistic, actionable, and focused on long-term success, while delivering practical, measurable results.
Case Study: Order Management Evaluation Smyle
In our successful project with AutoScout24, we were faced with the challenge of implementing a new Order Management System (OMS) for processing direct purchases in the "Smyle" business. AutoScout24 was looking for an experienced consultant to guide them through this complex project. We accepted the assignment and, together with the AutoScout24 team, mastered the project. Some of the highlights were
Platform selection: We worked closely with AutoScout24 to select Salesforce as one of over 10 OMS solutions that best met Smyle's OMS requirements and took into account their existing architecture.
Process Definition: We worked closely with the AutoScout24 team to analyze, optimize, and redesign their existing order management processes, significantly improving efficiency and customer satisfaction.
IT integration: We ensured that the new system was smoothly integrated into the existing IT infrastructure, enabling seamless and high-performance use and easily supporting future enhancements.
Case Study: TTTech Journey Mapping
TTTech, a leading technology company for rugged networking and safety controls, faces the challenge of shifting from a product-centric to a customer-centric strategy. This transformation is critical to strengthening its market position and ensuring long-term success. To achieve this, a comprehensive process analysis, a redesign of the customer journey, and a precise gap analysis were carried out in order to initiate targeted improvement measures. Our consulting project included
Process analysis: We analyzed the sales processes and identified inefficiencies such as manual processes and an outdated CRM system. This analysis laid the groundwork for the transition to a service-oriented model.
Customer journey design: The customer journey analysis revealed gaps in customer interactions, particularly in lead management and customer service. Together, we developed measures to optimize the customer experience.
Gap Analysis: Gap analysis revealed critical gaps such as inefficient data management and lack of standardization. These insights were used to develop a strategic roadmap for IT and business transformation.
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B2B E-Commerce - Cases, Trends & Insights
In the OMR Masterclass 2023 on B2B e-commerce, companies were accompanied at a decisive turning point: increasing customer demands for digital services and platforms require comprehensive digitalization. In addition, a shortage of skilled workers and increasing cost pressure make the automation of sales processes unavoidable. In short, B2B commerce is and will remain one of the "hot topics" in many companies!
Florian Wassel presented 10 use cases - from enterprise marketplaces to customer portals and order management - to show how B2B champions can adapt their complex data models and specialized business models to the digital, agile world. Topics such as service design, operating models, technology and change management were also discussed.
Get started with the right technology!