Would you like to develop a deep understanding of your customers and their interactions with your company? We can support you in this. Using customer focus and journey mapping, we create an accurate picture of customer needs across all touchpoints. Our focus: seamless customer experience. Let's work together to bridge the gap between customer needs and technical excellence to ensure your digital success.
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User in focus
In addition to the data-driven analysis of user behavior, we work with common research methods to gain a holistic understanding of the needs along the customer journey.
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Seamless customer experience
By looking at the entire customer journey, we lay the foundation for a seamless customer experience across all touchpoints. Whether selective optimization or holistic new development - we act to achieve your goals.
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Measurable success
Thanks to the data-driven approach, we know how much relevance each touchpoint has for your success. Through constant optimization, we ensure maximum ROI and continuous success.
Precise analysis for seamless experiences
Every click, every swipe counts. We analyze your customer journey down to the last detail. We uncover weak points and design coherent user experiences that inspire your target group.
Services at a glance:
Holistic touchpoint analysis
Target group segmentation for personalized interaction
UX design that achieves results
Performance tracking and ongoing adjustments
Seamless technology, seamless interactions
The optimal customer experience requires the right technology. We integrate advanced solutions to ensure smooth interactions and save resources.
Services at a glance:
E-commerce platforms for a hassle-free buying process
CRM systems for consistent customer relationships
Automated workflows for increased efficiency
Real-time analysis for agile adjustments
Thinking ahead and growing continuously
Stagnation is not an option in digital business. We ensure that your customer journey always keeps pace with the times. Together, we design flexible strategies that meet changing user needs.
Services at a glance:
Trend analyses and early adaptation
Innovation labs for creative ideas
Agile project development for rapid implementation
Training and resources for internal growth
We optimize the customer experience across all touchpoints
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Analyse & Research
By means of interviews and surveys, as well as analyzing existing data, we determine the needs and expectations of your customers.
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Customer Journey Mapping
Based on the analysis, we identify all relevant touchpoints between your customers and your company. We also identify the potential for optimization.
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Journey-Mapping-Workshop
Conducting workshops in which we work with you to create a detailed and optimized customer journey map and an action plan.
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Roadmapping
A roadmap including specific optimization measures is developed based on the relevance of the touchpoint for customer needs and your business success.
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Customer experience optimization
Conception, development and implementation of measures to improve the customer experience at all touchpoints along the roadmap.
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Monitoring & Support
Ongoing analysis of the customer experience and continuous improvement based on the data collected.
Tanja Schwarzenbacher
Partner & Tribe Lead Experience Consulting
Do you want to understand your customers' journey?