Customer experience is more than mere aesthetics - it is the key to sustainable success. Customer experience design is the art of creating cross-channel experiences that put your customers at the center. From the concept to the technology to the content. With our holistic view, we work with you to take your company to the next level.
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Strategic foresight
We analyze the status quo according to customer needs and develop long-term strategies to optimize the cross-channel customer experience and strengthen customer loyalty.
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Technological excellence
Our technical solutions enable seamless experiences across all digital touchpoints. Whether customer portal, website or store - the connection to an experience is the key to success.
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Customized content
We create content that authentically brings your brand to life and addresses the needs of your customers. In doing so, we not only take into account the individuality of the respective channel, but also your values and goals.
Holistic view through customer-centric journey design
We record and analyse all of your customers' points of contact with your company in order to identify the key interaction points and optimize them in a targeted manner.
With the help of user-centered methods, we capture the real needs of your customers and create customer experiences that inspire and retain them with a strongly demand-oriented approach.
Omni-channel integration with technical sophistication
By integrating different platforms and channels within a customer journey, we create a seamless and consistent customer experience. This consistency generates trust and therefore higher conversion rates and loyalty.
In order to inspire your customers in the long term, we collect real-time data from the launch of the individual measures. In this way, we not only check the degree of target achievement, but also the real user behavior and the acceptance of our measures. The continuous derivation of optimization potential and its implementation ensures your long-term success.
Emotional brand loyalty through strong content and a smart system
Relevant and differentiating content addresses the needs of your customers and strengthens customer loyalty.
We develop channel-specific and relevant content to convey and sustainably strengthen the brand personality. Whether tonality, visual language, unique stylistic devices or specific design components: With the help of design systems, we create the basis for a cross-channel and consistent brand perception. For both single and multi-brands.
We accompany you from analysis to implementation and continuous optimization
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360° Customer Experience Audit
Holistic analysis of your existing customer interactions to identify optimization potential.
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Customer Experience Strategie
Development of a cross-channel optimization strategy including concrete phase planning in line with individual circumstances and objectives.
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Customer Journey Mapping
Analysis of customer needs and creation of a detailed customer journey to specify the needs for each touchpoint.
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Implementation
Support, implementation and/or management of the necessary sub-projects within the adopted strategy to ensure an overarching customer experience.
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Design systems
Conception and development of UI kits and design systems to ensure the cross-channel consistency of your company.
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Monitoring & Datenanalyse
Use of data analysis to make informed decisions and enable continuous improvement.
Tanja Schwarzenbacher
Partner & Tribe Lead Experience Consulting
Do you want to convince at all touchpoints?